Friday, May 14, 2010

Hilton Cincinnati Netherland Plaza awarded Hilton Hotel Corporation's "Award of Excellence - Food & Beverage"

Hilton Hotels Corporation-Americas is pleased to announce that it has awarded the Hilton Cincinnati Netherland Plaza its Award of Excellence for Food & Beverage. This award is given annually by Hilton Americas to its top performing 500-plus guestroom hotel within the Hilton Hotel chain. The award is based on Hilton Hotel's Satisfaction and Loyalty Tracking (SALT) scores which are compiled by surveys sent guests to determine the satisfaction during a previous stay. The surveys are managed by a third party company and scores are based on the following criteria:

· Food Quality
· Quality of Food and Beverage with the Meeting
· Hospitality of Restaurant Staff
· Variety of Menu Choices (Restaurant)
· Breakfast Food Quality
· Variety of Food Choices at Breakfast
· Hospitality of Restaurant Staff at Breakfast
· Timeliness of In-Room Dining/Room Service
· Variety of Menu Choice (Room Service)

Staff Reactions

Michel Sheer, Managing Director, is thrilled with the award, "We are delighted to be recognized by our customers in this way!"

Todd Kelly, Executive Chef, is especially pleased with the award, "We're very proud of our food and beverage team and this award recognizes the hard work that we do each day to meet and exceed our guests' expectations. At the Netherland Plaza we are dedicated to providing an exceptionally high quality of food and outstanding level of customer service."

Additional Honors Received

This is just one of several awards the Hilton Cincinnati Netherland Plaza has been honored with this year. Recently the hotel and its fine-dining establishment, Orchids at Palm Court, have been honored with the American Automobile Association's (AAA) coveted four-diamond award for excellence for the sixth consecutive year and Cincinnati Magazine's rating as the #1 Restaurant in Cincinnati (2010 & 2009). In addition, Zagat Survey named Orchids one of Cincinnati's Top Restaurants (2010) and Polly Campbell, The Cincinnati Enquirer's restaurant critic, gave Orchids a "Five Stars-Extraordinary" rating in November 2009.

About the Hilton Cincinnati Netherland Plaza

The Hilton Cincinnati Netherland Plaza opened in 1931 and is considered to be one of the world's finest examples of French art deco architecture. The hotel offers 561 renovated guestrooms and over 40,000 square feet of flexible meeting space, including the famous Hall of Mirrors, Pavillion Caprice and Continental Ballrooms. The hotel's restaurant, Orchids at Palm Court, features rare Brazilian rosewood walls with German silver-nickel metalwork and lighting fixtures. The two-story ceiling has large Romanesque murals and on the north end of the restaurant is an original Rookwood Pottery fountain flanked by two large seahorses. The hotel is a charter member of Historic Hotels of America, is a registered National Landmark and is on the National Register of Historic Places.

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